[2026-01-27 11:18:11] Cierre nuevo detectado. Marcando awaiting_customer para d6e2b1978a2b41748b51510847ca9fce. closedAt=2026-01-27T16:16:29Z
[2026-01-27 11:18:11] Cierre nuevo detectado. Marcando awaiting_customer para d7892605682d4589ab87762fbf80ab0f. closedAt=2026-01-27T16:16:24Z