[2026-01-26 16:51:19] Cierre nuevo detectado. Marcando awaiting_customer para faa1a5fb17a34a34a9b4739bf66d2035. closedAt=2026-01-26T21:51:10Z
[2026-01-26 16:51:19] Cierre nuevo detectado. Marcando awaiting_customer para faa54dcc94474b89b3cb89b87db59f86. closedAt=2026-01-26T21:51:09Z