[2026-01-26 16:47:53] Cierre nuevo detectado. Marcando awaiting_customer para 571070706a924f85b67034a3f87e3bf9. closedAt=2026-01-26T21:47:10Z
[2026-01-26 16:47:53] Cierre nuevo detectado. Marcando awaiting_customer para c253811689fb4eaba56a81424487b7a2. closedAt=2026-01-26T21:46:10Z