[2026-01-23 13:44:35] Cierre nuevo detectado. Marcando awaiting_customer para eb60cc38dd604c85a2b0c2115fe0b964. closedAt=2026-01-23T18:44:12Z
[2026-01-23 13:44:35] Cierre nuevo detectado. Marcando awaiting_customer para 53be8bccc9244a6a94038e463b98224c. closedAt=2026-01-23T18:44:17Z