[2026-01-19 11:05:10] Cierre nuevo detectado. Marcando awaiting_customer para 962139d5f3f24bb3927526171780ad6c. closedAt=2026-01-19T16:04:11Z
[2026-01-19 11:05:10] Cierre nuevo detectado. Marcando awaiting_customer para 987db4c2ce954f2787d504333da31988. closedAt=2026-01-19T16:04:56Z