[2026-01-17 09:53:30] Cierre nuevo detectado. Marcando awaiting_customer para 33c87c5a04ec4800877dc9a93396aadf. closedAt=2026-01-17T14:53:25Z
[2026-01-17 09:53:30] Cierre nuevo detectado. Marcando awaiting_customer para bf888348026f4c98b51a03685958cd34. closedAt=2026-01-17T14:53:20Z